Clear the garage door opener limits and reprogram the limits (see section 6 in the owner's manual) 4 Blinks, Pause (Repeat) Wall button wire short- or Wall button wires are reversed. Both limits hang from right side of the rail viewing in from the outside. Check the Screw Drive Carriage (part # 36179R.S)- if the motor is running and the screw drive is turning inside the rail - then the carriage most likely needs to be replaced. If not, adjust the position of the close limit switch. Below is a video showing an example of what you would see if the indicator light was blinking on your Excelerator garage door opener 5 times. Check Safe-T-Beam system as detailed in the Safe-T-Beam self diagnostic troubleshooting chart. If it does not, check the fuse, circuit breaker or non-compatible GFCI. (part #'s 19807A04.S and 19806A04.S). Check Safe-T-Beam system for beam obstruction or misalignment of lenses. The status LED indicator light is located under the lens cover. FAQ: Troubleshooting Genie garage door opener products. Check Safe-T-Beam system diagnostic code. (Safe-T-Beams 37220R for the Genie Excelerator). Check the garage door condition. 3 Blinks, (Pause Repeat) Limits are set backwards. If not: (not cracked, split, or broken) and placement of collar and clips. Check STB – Both the Red and Green must be solid for the door to close; 2 Blinks and a Pause – Check alignment, clean lenses, replace Green STB or wire to Green STB; 3 Blinks and a Pause – Check for interference. Check close limit switch for a short circuit and proper wiring. Check that all sections of the Screw Drive Rail are turning when the motor runs. (See page 19). What if the opener closes with constant pressure on the console or pushbutton? Check position of the Series II multi function wall console vacation lock switch. Until a replacement wall console can be obtained if needed, disconnect the wall console and use only remote controls or wireless keypad to operate the garage door opener. Adjust these force settings as needed. The Green LED light will turn on, then off when power is applied to the garage door opener. Old openers, RV’s, cable boosters, alarms, appliances on the same circuit can create interference. Sign up for our newsletter and be the first to know about coupons and special promotions. (Safe-T-Beams 37220R for the Genie Excelerator). What if the opener speed runs (fast/slow)? Note: Safe-T-Beam system must be installed and operational to enable the garage door to close. Adjust as needed. Circuit Board Status Light Self Diagnostics, Reset operator-unplus and wait 5 seconds. The average operating distance should be 25 feet. One of the first things a homeowner should do is check to see if there’s something in the path of the garage door’s safe operation. Note: Force settings are not pre-set at the factory. The Brown wire from the down limit connects to screws 5&6. Do not attempt to retune remote controls or receiver. (Type A23 for the original remotes). Adjust as needed. The remote control will not work. Check Fuse on motor drive board, and ribbon cable on the motor drive board to make sure it is properly inserted into the connector on the controller board. Program code for each remote control into receiver memory (See programming the remote control on page 22). Replace any shorting staples and shorted wires. Check close force adjustment (see set limit switches and force controls on page 20). Check condition of the garage door and garage door spring(s). If installation is new, check the door arm position, Check operation of the contact reverse function. Replace the garage door remote control battery. This diagnostic light is on Excelerator models: H8000, H8000-07, H8000D, ISD990, ISD995, ISD1000, PRO99, PRO99-21C, PRO99FN, and CMD9900. It’s important to note that when the lock button is on, your garage door opener will only work from the switch located by the door. (see wall console installation on page 18 for help). Warning: If you suspect a problem with the garage door hardware or springs, contact a Genie Factory authorized dealer for service, or contact Genie Customer Service. If so, erase all remote controls codes from receivers memory and reprogram for the remaining remote controls. Red or Green STB should be back to back when there’s 2 doors Check Wall Console wiring for shorts, tight staples, or pinched wires. Green is usually a good thing, but the blinking green light on a garage door sensor needs some troubleshooting.
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