first time posting here... not sure how it works. Corrupted incompatible or outdated display drivers 2. open that and wait about 5-10 min, the screen finally comes up. And listed at the top is a Windows Update. Battery residue 4. HP's Virtual Agent can help troubleshoot issues with your PC or printer. It works when I do the App Readiness but I just wondered if this is something that is going to have to be done each time. A [software component] will damage your computer message displays when printing or while installing - Click Here, Resolve Windows 10 or update issues on HP computer or printer– Click Here. I read through this tread but in my case disabiling App Readiness did not work as i still got back to a black screen several times. 12:06 PM I m anaged though to access profile restaring my laptop … The Virtual Agent is currently unavailable. Interestingly, the "Disk" percent on the task manager jumps to 90% usage when the screen comes back. Save your personal devices and preferences, Managing contracts and warranties for your business, For Samsung Print products, enter the M/C or Model Code found on the product label. Some features of the tool may not be available at this time. © Copyright 2020 HP Development Company, L.P. Up till now all seems to be working fine. https://support.microsoft.com/en-us/help/14106/windows-10-troubleshoot-black-screen-problems. Then select STOP from running and Reboot. this worked! There are several causes for the “Windows black screen with cursor” issue. Fresh out the box today all well for a bit until I installed the two recommended updates to HP JumpStart and HP Orbit. 09-17-2017 Should I just exchange the laptop? Then use antivirus or malware prevention software to remove any malware from the computer. Ever since, everytime I tried to hard start my laptop, I would be able to access the Log-In screen fine, but once it recognized my face, the load to Windows would take 5-10mins of black screen before loading. In this post, I will provide you with a detailed guide to follow those fixes and also inform you about the reasons which trigger the problem. 09-17-2017 All I could see is my cursor, which I"m able to move around. How does HP install software and gather data? I had the same problem with old month Envy x360, HP releases a fix, work for me, http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.exe, Hi, I wondered if you could help. If the Task Manager window does not open, see. Every time I tried to log in i only got to a black screen and mouse pointer and nothing else. After the update, my screen was black for almost 15 minutes. To be honest since this morning i still haven't rebooted my laptop... scared to do so as do want to find out that gaining control of my profile after logging in was just a one time occasion. Every time I tried to log in i only got to a black screen and mouse pointer and nothing else. What instead seems to have made the trick was to reinstall the Graphics card driver. >Go To Task Manager>Services>App Readiness>Right Click and select 'Open Services'>App Readiness> Right Click and select 'Properties'> Start-up Type: DISABLED. I realized the problem about 4 days ago when I was prompted to UPDATE. -, Include keywords along with product name. i got 2 user account, but the second one i have never use it before. This should help anyone else who recently experienced the 'black screen' dilemma with the Windows 10 update. I've uninstalled the windows update from today, didn't help. I kept on searching and came accross a fix from microsoft who suggested to try to wake up windows by pressing simultaneusly CLRt+SHIFT+Windows button+B ... neither this helped much. 01-16-2018 Finding your Product Number. i do not know what to do first, i am scared my data all be gone if i take a first wrong step. - edited To resolve all other black/blank screen issues at boot, see, {{#each this}} I have had the same problem and carried out the solution with the "App Readiness and disabling but do you have to do this everything the machine is switched on? Having the exact same problem on a HP Pav desktop. I have an HP PAVILLION NOTEBOOK (Windows 10 Home 64-bit). Most users Report the System experiences a black screen after upgrading to Windows 10 or install upgrade Display Driver. In Windows 10 delayed boot-up issue is characterized by a black screen with a mouse cursor during the boot process. Your session on HP Customer Support has timed out. {{#if (eq ../this.length 3)}}. If you hit ctrl-alt-delelte, you can choose the task manager. Because mine has just started. Sometimes, your laptop or PC screen suddenly goes black after the startup and you will get a black screenwith cursor after login. Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update". 1. all my files located inside the 1st user. These last 5 days I have been stuggling to regain access into my profile after a windows update. After startup and logging in, my screen turns completely blank. what is the purpose of the 'app readiness'? I recently purchased HP 15.6" Laptop & Office Bundle - Grey (AMD A9-9420/1TB HDD/8GB RAM) from bestbuy (http://www.bestbuy.ca/en-ca/product/hp-15-6-laptop-office-bundle-grey-amd-a9-9420-1tb-hdd-8gb-ram-en...). Windows update A [software component] will damage your computer message displays when printing or while installing - Click Here. After about 5min to even 15 min, my screen goes to normal and I"m able to use it. Additionally, remove any other suspected programs that are not listed. Use the following steps if your computer stops at a black screen with a blinking cursor after entereing the Windows password. Fix and resolve Windows 10 update issue on HP Computer or Printer. HP PCs - Black or blank screen with blinking cursor after entering Windows password This document pertains to all HP computers and tablets with Windows 10, 8 and 7. Look for one or both of the following tasks: Remove any of the following programs. Learn more, Finding your Serial Number 12:10 PM. - edited This solution worked for my HP Envy. Ask the community. I have done it once and then shut the laptop down and turned it back on and the screen was blank again. Reboted and there was the issue. How can I prevent this from happening every time? 06:56 AM. I looked online for a new version of the driver and reinstalled. thanks. If the problem persists, perform a full system recovery. By using this site, you accept the, Windows 10 - Black screen after logging in, HP 15.6" Laptop & Office Bundle - Grey (AMD A9-9420/1TB HDD/8GB RAM) from bestbuy (, Simply ask a new question if you would like to start the discussion again. 06:52 AM I have an HP PAVILLION NOTEBOOK (Windows 10 Home 64-bit). We apologize for this inconvenience and are addressing the issue. I m anaged though to access profile restaring my laptop in Safe Mode. See your browser's documentation for specific instructions. because i cannot do work for today. Thank you, 01-16-2018 These last 5 days I have been stuggling to regain access into my profile after a windows update. Didn't find what you were looking for? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Use the following steps if your computer stops at a black screen with a blinking cursor after entereing the Windows password. Today i turn on my laptop Pavilion 14 and log in after that i saw a cursor that can be moved then i wait for about 1 hour but the screen still black but i saw the HDD light indictor running as usual. This page requires Javascript. I tried to remove my battery and drain the power source, but that didn't fix it. HP can identify most HP products and recommend possible solutions. Troubleshooting Black Screen Displays with No Error Messages During Startup or Boot, About Spyware, Adware, and Browser Hijacking Software, Using Windows 8 Defender to Prevent Virus and Spyware Problems. Removing both has made no difference. Please try again shortly. Corrupted Windows or system files 3. Please wait while we gather your contact options. Audio or sound issues? Windows 10 Black Screen Problem. Anyways am posting here link from microsoft hoping this might be of help for anyone having same problem. Javascript is disabled in this browser. Try our automated HP Audio check! i am sad. Click here, Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Modify your browser's settings to allow Javascript to execute. † The opinions expressed above are the personal opinions of the authors, not of HP.
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