I under the problems the airlines face but to be given a deadline of end March is ridiculous. If you are not able to use it by March 2021, airlines will have to refund it to you then. SHELL Energy has been forced to pay £390,000 in refunds and compensation to thousands of households for overcharging on bills after the price cap kicked in. The credit shell shall be transferable. This amount shall be passed on immediately by the Agent to the passengers. We regret that we will not be able to assist with a full refund. --International travel passengers who had booked their ticket on an Indian carrier and the booking is ex-India. Do you by any chance have access to communication to airlines by the DGCA or MoCA explicitly stating the contents of the Supreme Court order? If on account of financial distress, any airline/airlines are not able to do so, they shall provide credit shell, equal to the amount of fare collected, in the name of the passenger when the booking is done either directly by the passenger or through a travel agent to consume the same on or before 31st March 2021. In cases where passengers have purchased the ticket through an agent, and credit shell is issued in the name of the passenger, such credit shell is to be utilized only through the agent who has booked the ticket. To be eligible for a full refund, both the criteria; booking date & travel date should be under the mentioned dates. (Important: to receive confirmation and details of your transaction, please enter a valid email address in the pop-up form that will appear after you click the ‘Pay Now’ button. In all other cases, the airlines shall make all endeavours to refund the collected amount to the passenger within 15 days from today. 3. But had apparently said that it applied to domestic and international tickets booked between March 25 and May 3 this year and will have to be refunded immediately. Most airlines had placed passengers in a credit shell by which they could avail the travel on the same sector within the next seven months to one year. If on account of financial distress, if the airlines are not able to do so, they shall provide a credit shell equal to the amount of fare collected. Credit shell is like a wallet where the refund amount is used for future bookings. An NGO, the Pravasi Legal Cell, took the Government of India to court to ask them to enforce the full refund policy, and the Supreme Court of India, after many rounds of hearings, pronounced their verdict on October 1, 2020. I feel for the airline but I feel for my hard earned cash also. Another petition with the same prayer was filed by the Air Passengers Association of India. Notwithstanding what is stated above, the airlines shall refund the full amount in case of travellers who have since expired to the account of the passenger or his representative. Top . The first phase of lockdown to curb the spread of coronavirus was from March 25 to April 14 The second phase was from April 15 to May 3. The flight got cancelled due to covid-19 but till date I haven’t received my points back. Your refund request will be sent to our dedicated Customer service team. (C)D.No.10966 of 2020 etc. Check out all the coverage for everything that is happening due to the CoVid-19 in the world of aviation and travel. New Delhi: Approving fresh DGCA rules in toto, the Supreme Court on Thursday directed all airlines to give refund or credit shell option till March 31, 2021, to passengers of all flights including international which were cancelled on account of lockdown imposed to curb the spread of coronavirus pandemic. Watch Times Now LIVE TV for latest and breaking news from India and around the world. Air India refund/credit shell at Others. 1500 Daily flights. You may either opt for refund or credit shell for the balance amount. In response the company informed that the credit shell amount can be utilized for journey, instead of refund. What do you make of the Supreme Court order on flight ticket refund? Air India refund/credit shell at Others. I have therefore asked my credit card to get the money back. If a passenger has booked a ticket during the lockdown period (from 25th March 2020 to 24th May 2020) for travel during lockdown period and the airline has received payment for booking of air ticket for travel during the same period, for both domestic and international air travel and the refund is sought by the passenger against that booking being cancelled, the airline shall refund the full amount collected without any cancellation charges. The refund shall be made within a period of three weeks from the date of cancellation. Get the … also read Enjoy fast checkout on the move. See our Privacy Policy, 100,000 Membership Rewards / INR 45,000 Taj Vouchers on signup; 10,000 Bonus MR on minimum spend, Free to Signup; 1000 Membership Rewards bonus monthly on 4 txns of INR 1,000; Bonus 2,000 MR and INR 500 Amazon Voucher, 10,000 PremierMiles on Signup; INR 1,000 Amazon voucher on INR 5,000 spend. Refunds; There’s a credit on my bill, can I have it back? shell up to 31st March 2021 on any route of his choice or the passenger can transfer the credit shell to any person including the travel agent through whom he/she has booked the ticket. “What DGCA stated in the additional affidavit is a welcome stand and brings more clarity to the refund rules. - Credit shell refund to account Open Avninder singh sidhu filed this complaint against Make My Trip on Oct 26, 2020. I’ve edited it for repetitiveness, but you can read it in the full document. Refunds; There’s a credit on my bill, can I have it back? Additionally, you earn a bit more money for the credit shell forced upon you going forward. If the tickets are booked for international travel on a foreign carrier and the booking is ex-India during the lockdown period for travel within the lockdown period, a full refund shall be given by the airlines and said amount shall be passed on immediately by the agent to the passengers, wherever such tickets are booked through agents. The current ruling solves a minuscule part of the problem, but it starts to attack the problem at least. All domestic and international commercial passenger flights had been suspended during the period. Save my name, email, and website in this browser for the next time I comment. The travel agents shall be entitled to their usual fees/service charges/commission. 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